Case Studies

Large Property Management & Letting Company

This client had bought a number of other letting companies and were in a situation where there were a number of offices that required to be consolidated. The business was fragmented and this highlighted that they required support from an answering service who could understand and be relied upon to ensure that any overflow calls which were received by individual offices were dealt with professionally and personally whilst ensuring the message was sent to the correct person, department or office. Each named Kendlebell personal assistant was briefed on the requirements.

Sales Consultancy
Our client was in a situation where all their sales team were field based. Inbound enquiries and general calls were being missed due to the lack of a central base/office. The client required a central base to channel enquiries without employing staff or paying for premises. Kendlebell’s personalised service meant that the PA’s gained knowledge of the company and staff, including their roles and locations.

Commercial and Residential Surveyors
This business was expanding but needed to keep the costs to a minimum. A growth plan of going from one office to four within 18 months was the target. The client met and discussed with Kendlebell and decided the plan was to support each new office by using Kendlebell named personal assistants. The personal service allowed each team to work together on ensuring that every new business opportunity was captured.
Customer service remained as high as when the client had just one office. 

Small Property Management & Letting Company
Our client had recently started his business and it was at a stage where it required support when the client was not in the office. The cost of employing someone was not an option. Something had to be done as the opportunity for growth was ready and waiting. The client decided to use Kendlebell due to the fact that he would know who was answering calls when he was not available. Very quickly the client gained trust & confidence in his Kendlebell personal assistants who became part of his team. Going out of the office to meet Landlords and Tenants was no longer an issue. Messages received were sent immediately to the client via sms which allowed decisions to be made real time.