Frequently Asked Questions

How does the telephone answering service work?

Most phones have a divert facility in place. We provide you with a dedicated number at our end to divert your calls through to us, as and when you need. Your call will be answered in your company name by a Kendlebell PA and the message taken will be sent to you in your preferred format.

How do I divert calls?

In most cases putting a divert in place is quick and easy, but a member of the team will be on hand to guide you through the process.

I don’t currently have a telephone number?

Kendlebell can offer a choice of numbers, enabling you to select either local, non geographic or ‘memorable’

How do you know which calls are for which company?

You will be given a number, dedicated to you, to divert to. This unique number is attached to your company’s details and call handling instructions. As soon as a call is received at Kendlebell, the unique number is recognised and automatically the relevant instructions are presented on screen to the PA.

What does it cost?

Our standard small business packages start at just £35 per month but many clients require additional services. A price plan will be tailored to your specific requirements

When can I divert my calls?

You can divert calls as and when you need to. Some companies have all their calls coming through to Kendlebell and some use us very much as an overflow service or for specific peak periods.

Can you patch calls through to me if needed?

Yes. Kendlebell can patch calls through. You would advise us of those calls that need to be prioritised and we would transfer those as per your instruction.

Can you receive faxes?

Yes, and these can be emailed to you.

Can you identify and screen sales calls?

Yes. Our PAs are experienced in recognising sales calls. When sending your message reports we can exclude these if preferred.

How & when do I receive my messages?

Messages can be sent directly after each call, batched and sent daily or both.

Format is usually email, sms or fax.

Can I put through calls from more than one office / location?

Yes, this is not a problem. If you are wanting the calls to be answered differently we can provide a separate DDI line for each. This will also assist you if you need to bill them separately.

Is there a specific contract period?

No. You are not tied to a lengthy contract or long notice periods.

Do you offer a trial?

Yes. You can trial the service for one week without any obligation. We do suggest, that to fully appreciate the benefits of the Free Trial, you need to be actively engaged in your business during the week so this offer is unavailable to those who will be away on holiday during any part of that time. Sign up for the Free Trial here

What if I decide not to continue after the free trial?

That’s fine, but we believe you will be so impressed with the service that you won’t want to stop.

What hours are you able to take my calls?

The standard hours for the Kendlebell receptionist service are longer than many similar services :

8.30 am-8.30pm Monday-Friday
9 am – 5pm Saturday
10am-5pm Sunday

We can offer a further extension of hours up to a complete 24/7 service if this is required for your business

Why is this better than diverting to my mobile?

There are several advantages:

A professional receptionist is always available

No distractions from location noise and current situation (on a job, in a meeting etc)

No calls going through to voice mail or an engaged tone ( line already busy, loss of signal etc )

Can you do more for me than just answering the phone?

Yes. Kendlebell offer a range of services that can assist your business such as IVR, message taking, diary management, fundraising, support desk, fulfilment services or telemarketing. We offer a virtual receptionist service, a virtual office and call handling services.

Please look through our lists of inbound call handling, outbound and additional services.