Fault Logging & Escalation

Many companies need to offer customers a 24 / 7 support facility and this can often be a problem to supply in house.

Calls need to be answered professionally and dealt with efficiently and whilst your staff members may be happy to have calls diverted to them out of hours there are numerous instances where this is not ideal:

- No signal

- Line busy

- Environment too noisy to hear / speak

- Already ‘on a job’

Kendlebell can become your 24/7 support desk. All calls can be answered quickly and efficiently. Details of the fault can be taken, documented (or input into your own reporting system) and faults escalated to the appropriate person or department.

Site lists, on call rotas and details of preferred suppliers can be kept, updated and managed.

Customers can log faults quickly, be updated on the progress whilst experiencing a personal and friendly service.

Business sectors benefitting from these services would be:

- Property Maintenance  

- Lift Engineers

- Locksmiths

- Heating and plumbing  

- Joinery and Glazing  

- Roofing  

- Accident Management

- Refrigeration  

- HR Logistics

- Technical support