Meet the Team

Team Leaders

Sally Stephens

Sally runs the inbound call centre, managing our telephone answering service for a wide variety of business clients. She joined us in 2001 so has a wealth of experience dealing with our clients.

Sally Stephens

Call Centre Manager

Alison Bryant

Ali manages the implementation of our client handling telephony and software systems as well as overseeing client requirements and staff training. Ali joined the team in 2001.

Alison Bryant

Senior Team Leader

Hayley Cope

Hayley is responsible for the smooth running of the call centre and our staff. She monitors call quality and performance through our IT systems and recording software.

Hayley Cope

Team Leader

Jo O'Keefe

Jo ensures the efficient running of the Kendlebell call centre, supporting staff and ensuring top quality performance on every call.

Jo O'Keefe

Team Leader

Account Managers & Trainers

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Cory trains all new staff through an intensive 2 week program, teaching them our IT systems and best practices to become a Kendlbell receptionist. She also manages client accounts.

Cory

Account Manager / Senior Trainer

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Danielle aids new staff through the training process as they join the Kendlebell team. She also helps to process changes and development of accounts.

Danielle

Account Manager / Junior Trainer

Kendlebell Receptionists

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Shelley

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Natasha

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Ellie

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Lisa

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Catherine

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Jemma

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Alisha

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Emily

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Becky

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Katie

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Angela

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Nikki

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Carmen

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Laci

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Carol-Anne

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Sue

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Ben

Finance & Operations

Elaine Farrington

Has been with the company since it was founded in 2000. Elaine is responsible for the Group’s payroll, cash-flow and daily bank reconcilition. In addition, Elaine manages the Accounts Department and their processes.

Elaine Farrington

Finance & Admin Director

Connie Barrow

Connie is responsible for the efficient running of all of Kendlebell's call centre services. Having joined back in 2001, she is passionate about delivering a top quality service to all our clients.

Connie Barrow

Operations Director

Sales & Marketing

David Rolf

David is responsible for marketing operations at Kendlbell. He leads the company’s B2B marketing efforts, developing customer service, marketing and sales strategies for clients.

David Rolf

Marketing Manager

Abby Gowing

Abby contributes to the marketing efforts at Kendlebell. She has helped to create our new business websites, develop advertising campaigns as well as run the company blog.

Abby Gowing

Marketing Executive

Sara McDermott

Sara is responsible for reaching out to potential customers across the UK. She looks after clients through the entire sales process, becoming their key point of contact for their account.

Sara McDermott

BDM