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Neil Answers Your Questions

Understanding Life Time Value is probably one of the most important concepts to grasp in marketing your business.I find business owners say they understand the concept but when put to the test often d
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Top 10 ways to build an Iron Clad Fence around your customers

Simply put, the newsletter is the glue that holds your business and it's communications together and supports everything else you do with your customers.Many businesses get lazy about this putting
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Some of the oldest ads are often the best

Below is an article from The Saturday Evening Post published May 23 1915 for Chalmers Motor Company in America. It just goes to show that oldest advertisements are often the best. 
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6 Reasons a Business will lose a customer

My total belief for success in 2012 is that a major focus on repeat customers will be essential – in fact my latest experience and research has shown there are 6 reasons a business will lose a c
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Mobile Phones

HERE TODAY GONE TOMORROW Today more than ever before, a business needs to be able to communicate effectively with its customers and a company mobile phone generally provides a limited point of conta
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Legal Changes.

'Tesco law' – not the big bang, but it will change the face of legal servicesThe Law Society's decision to back an application by its regulatory arm to oversee alternative business
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