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Testimonials
"Utilising the professional services of Kendlebell has helped both in the sustainability and expansion of our business. Their friendly efficient service gives our customers and our own staff compete confidence that they are dealing with us direct. We live or die by our customer service levels, and our ability to respond accurately and quickly to enquires; and Kendlebell certainly does not fail to deliver in these aspects.
Delivering campaigns that are fully staffed up is no longer a problem. Calls are not missed, and all urgent contacts are forwarded directly.
Kendlebell have always shown willingness to go and adapt with our business, nothing is out of the question for discussion.
But above all their friendly efficient service has delivered on service price, and has enabled us to both expand and ride successfully through the crunch."
Janine - www.barriersdirect.co.uk
"I have been using the services of KB since March 2003, I have found them to be very efficient and professional and above all extremely helpful.
Unfortunately, because of the economic climate I took measures to reduce costs, one of which was switch to a cheaper answering service. This decision turned out to be the wrong decision. I received several complaints from customers for reasons ranging from not answering the telephone to generally being unhelpful. At one time I had customers chasing up orders of which I knew nothing about. I have no doubt this cost cutting exercise actually resulted in the business losing valuable sales."
This goes to prove the old adage 'you get what you pay for'.
Tim Waterman - www.leathermasterbymail.co.uk/
"I thought that "down-sizing" the business would cause me problems. However, due to the professionalism and efficiency of the Kendlebell team the transition has been relatively easy and our clients have been unaware of my turmoil. I cannot think of one thing I would change about the service."
Sue Cooper - www.oregentraining.com/
"The team have gone out of their way to understand my business and just seem to know what's urgent and what isn't. I can't thank them enough and can't imagine how I would run my business now without them."
Angela Rhodes - www.crispinrhodes.co.uk/index.asp
"They all have an excellent sense of judging urgency of calls, which leaves me time to develop the business. Cost-effective service...couldn't be improved!!!"
Jane Lambert - www.ecgtraining.co.uk/
"We have adopted an efficient business model which allows us to concentrate on our core business - quality legal advice. To do this we make the most of outsourcing administrative functions, one such function is our telephony. Kendlebell are our outsourced reception and telephony company of choice simply because the they provide a flexible, efficient and professional service as standard."
David Curd Director - www.jameslegal.co.uk
"Having been recommended to use Kendlebell we have found the quality of their service to be second to none. As a company specialising in the provision of outsourced services ourselves the use of Kendlebell was a natural choice, and I am please to say fit."
Tony Bowler,Technical Director - www.netscribe-ltd.com
"Our business operates in a high pressure professional market, as such our communications with our professional clients must be of the highest quality. Having considered many others Kendlebell where chosen to provide our telephony services. I am pleased to say their service compliments our requirements by providing call handling which is both efficient and professional."
Nick Miller, Managing Director - www.wigster.com
"Sorry for the delay in responding, glad to hear that the business expansion is going well,. I must say that although you’ve had all the disruption of moving I didn’t notice any drop in the level of service. As I said we must talk about the Portugal operation as I have no hesitation in putting this into your teams capable hands. Although I’ve never met any of you it is like talking to old friends and the professionalism and politeness shown towards my clients is always gratifying. In fact when they visit the office they are shocked to see that you aren’t there. All I can say is that Carlsberg don’t do office answering services……but if they did….? It would be something like this!!!!
Thanks for all your help over the past 5 years
A very happy customer from Essex"
Mark
"I just wanted to give you a big pat on the back and a huge thank you for the service you’ve provided so far. The time and effort it’s saved us is well worth the money we’re paying and we’ll definitely be using you for the foreseeable future. Well done to you and your team!!"
Neil Hoskins - www.mansys.net
"Kendlebell has completely revolutionised the way I do business. It's nerve wracking to think that you're leaving your business in the hands of people who are not only (in my case) miles away but whom you've never met - but I'm glad I got over my fear! I have found Helen and the ladies to be attentive, helpful, discrete, conscientious and smart. I now trust them with the two businesses I have. It makes so much financial sense to have an office full of people who take your calls and sort out your admin but only paying for what you use. No holiday pay, no NI, no payroll.
I found them to be so enormously useful that I have put another 4 of my colleagues on to them, all of whom are using them very happily.
I highly recommend Helen and the ladies and the service they provide. Without them I wouldn't have been able to consider running my UK businesses from Greece. Thanks, ladies."
Kim Bennett - www.easywaybucks.co.uk
"Kendlebell have been taking my calls for some 4 years now and they have been faultless. The service they have given me is so much more than just a telephone answering service. They take all my calls, book in my clients taking all their details, wiping their troubled brows when needed, and even calling them back if required. In fact they are more akin to having a secretary who just happens to be in Scotland rather than next door. Their attitude is always exemplary. Always positive, cheerful and helpful. I would recommend them to anyone who relies on a telephone answering service for their business.
Helen, you and your team are 5 ***** (Where would we be without you!)"
Charles Holdsworth Hunt M.A.A.C.T.I - www.easywayswindon.co.uk/
"The association that we have with Kendlebell Motherwell rates as one of the best business decisions we ever made here at Upbeat. I now have wonderful staff, all looked after by someone else - and who love my customers as their own. The service they offer allows me to be away from my desk in the knowledge that my calls are answered and dealt with as I myself would have done.
What more could anyone ask of them?
Well ……they also have other services and for another of my companies, I have taken advantage of their superior handling of fulfillment for our mail order company. They go far over and beyond the call of duty here - they really do care about my customers and their attention to detail never ceases to make me proud to be associated with them."
Liz Biddle - www.upbeatrecordings.co.uk/
"Your team at KendleBell changed my life from the day I hired you! First, I can get away from the office for meetings knowing that my calls will not be missed, secondly, for my clinic business I have the phone permanently diverted to your team, as you seem far better at converting enquiries to bookings than I am. I would go so far as to say that your service more than pays for itself. I know our clients will be treated professionally and courteously whoever answers the phone.
I have another 2 week business trip coming up soon in Asia, and I know that the business will not suffer in my absence, as you and your team will be there to hold the fort.
I was going to say that Kendlebell is like having your own personal assistant but at a fraction of the cost. The truth is though, that the flexibility of the arrangement is such that it is far better than just having an assistant – it’s like having a whole team of assistants who between them will never be engaged or miss a call in office hours.
Even after several years as a customer of yours, I sometimes wonder what the catch is - it still seems too good to be true!"
Rob Groves - http://www.robgroves.co.uk
"I am a huge fan of kendlebell having wasted a lot of time with other phone answering companies in the past that offer an incredibly impersonal service. Kendlebell have revolutionised the way I do business by giving me more time and being able to trust them implicitly."
Ed Williams - www.cambridgeswimmingacademy.co.uk
"I have been using Kendlebell services for 12 months and it is the best business decision I have made. My dedicated PAs are friendly, professional and efficient. If you miss calls or can’t answer your business calls professionally then Kendlebell are the next best thing. When you are working for yourself it is so easy to get disturbed all the time with calls, however, my PAs have solved this problem for me. THANKS A MILLION!"
Colin Shipton - www.intrafusion.co.uk/
“Kendlebell Luton provide a superb telephone answering service for my business, once you try this and realise how many calls DON'T get left on voicemail etc. you soon gain the benefits. Jet, Rita and the team become a simple and effective extension to your own business, highly recommended to any business that cannot afford to man their own phones all day long - and that's everyone, right?”
Jim Peacock - www.thebestof.co.uk/local/luton
“Jet and his team manage two inbound lines for me, and are nothing but professional - yet at the same time friendly and personable. The team also work with a number of my clients, and I am only aware of highly positive comments”
Eppie Anderson - www.the-marketing-team.co.uk/
“Jet and his business were invaluable to me at Printhut! during the early days when it was just me! If you are in your early days and just you give him a call. Brilliant!! Honestly could not of done without Kendlebell. Rita answered the phones perfectly, I got the message minutes later in any format I wanted and they even took print specs from prospects.”
Frank Golden - www.printhut.co.uk/
“Kendlebell have been answering the phone for The Training Surgery since we got going. Jet Rita and their team of lovely people are always cheerful and very professional. My clients often remark that they "spoke to that nice lady in your office" which is the best compliment I can give. The phone is answered promptly and cheerfully and messages are relayed instantly so that we can get back to our clients with the minimum delay. Jet and the team are also able to take the initiative and as they have got to know our business can answer questions in a knowledgable way. Jet is a great Networker and always looking for ways to help his clients with advice and information that comes his way. I cannot recommend them highly enough!”
Shelley Fishel - www.thetrainingsurgery.co.uk/
“Since starting to use the services of Kendlebell earlier this year I have found it invaluable in delivering a high standard of service to my clients. Jet, Rita and their team are reliable, accurate, responsive and an excellent first line for my business.”
Jacqui Butler - www.bestplanning.co.uk/
"I have been using Kendlebell Luton for about a year now and have found their service to be excellent. First impressions in particular are vital to my business as customers expect to speak to someone who will take their appointment for them rather than having to leave a message on a voice mail. Kendlebell Luton handle all of my incoming calls and by me providing them with access to my diary they can maintain this for me, so I don’t have to worry about taking the calls or booking client’s appointments. In addition, Kendlebell Luton also send appointment reminder text messages to my customers twenty-four hours before their visit, send me emails with all the details of the enquiries they have dealt with on my behalf and provide a daily report of calls and bookings.
On average Kendlebell take over 100 calls a week for me, so I am never interrupted when I am with a customer. They are a small team, very friendly, extremely professional and always conscious of my customers’ needs. In fact I have got to know the staff very well, built good relationships with them and found that their style suits my business.
I would thoroughly recommend Kendlebell Luton to any business looking for a flexible solution to outsource their reception. Using Kendlebell Luton means I am able to focus on my customers, offer the best service possible and save so much time that I can fit in an extra five appointments a week!"
www.crendonskinclinic.com
"I am very impressed with your services, you have come up trumps to everybody else! Not just price wise but even on returning my call and the Lady answering very friendly too!
Neil Chambers - www.nscfreightservicesltd.co.uk
"....please pass on massive thanks to all your staff and especially Joanne who kept me sane! The girls were all brilliant and happy to help at the drop of a hat. I can’t think of anything else you could have done for us, brilliant service….Many thanks to all"
Sally Knight, Call Center Manager - www.actionclaims.co.uk
"You have made the transition from moving from a large out of area call centre to a local service provider an easy process. Having 7 offices throughout South Cheshire and various freephone lines the consistency and professionalism which Kendlebell has offered has been exceptional. The personal service received has ensured that any attention to detail of my requirements can be put into action immediately and having an allocated Account Manager has enabled any queries with call diverts, client messages etc to be dealt with efficiently and expeditiously reducing my daily workload immensely and I thank you for that.
I look forward to a long and prosperous working relationship with you and your team."
Sue Grocott, Business Development and Marketing Manager - www.poolealcock.co.uk
"We have just had a meeting about KB to review the service and are all agreed that you add enormous value. We are very happy with how it is working out."
Tom Auld - www.saabgroup.com/
"The response has been very favourable from clients, service providers and colleagues overseas alike, so thank you and congratulations to your team! You offer a very good service."
Phil Melling - www.kmatextiles.co.uk/
"I just have to say that I have been extremely impressed with your service, and I want to thank you for the professionalism and care with which every one of your team have dealt with all of my calls."
Tamra Booth - www.vivemagazine.com
"Just a short note of praise for your excellent telephone answering service (once again). I really am impressed the way you latch on to somebody else's business and speak on the phone as if you've worked there for years!
My customers were all kept happy, and thanks to the e-mails you constantly sent me whilst on holiday, I was able to keep everyone looked after! Please convey my thanks to your team, I'll recommend you wherever I can."
Oliver F Barber, Managing Director - Jerrards & Readycrate
"Totally amazing. As I say, best £4£ spend 4N has ever spent."
Brad Burton MD - www.4networking.biz
"As a marketing professional, in my opinion, the key to success is not just great product knowledge but attitude and aptitude of each member of the team. This may be the first time the customer has spoken to a ‘real person’ in a company; first impressions are vital. KendleBell staff has that extra quality; each as good on their last call of the day as their first. I can ‘hear’ a confident smile each time I call. Well done; there are few who can even match you!"
Paul Sampson, Director - www.unlimitedthinking.co.uk/
“Since I linked up with Kendlebell, my business has come forward in leaps and bounds. My potential Clients are having their calls answered by a professional, friendly, knowledgeable and 'real' person - EVERY time they call in. I don't miss any calls and I am alerted if enquiries are urgent.
Kendlebell has helped me to build my business on an even keel. I have never looked back.”
Eileen Bowers, LighterLife Counsellor, Woolston, Southampton
"I would like to thank Miles Kitching and the team at Kendlebell for providing a fantastic service to my business. The ease of set up and flexibility of the service means I have total control of incoming calls to my business and no longer lose any enquiries. Prior to this I don’t think I had appreciated how many people were not leaving voice mail messages if my line was engaged. I have notice a marked rise in volume of enquiries since taking on Kendlebell. I can brief the team at Kendlebell daily of any special requirements and any extra information that needs to be collected from callers and hence present C The World in a professional and efficient manner. I believe the service provided by Kendlebell is essential to the smooth running of my busy travel agency and would not hesitate to recommend them."
Carolyn Park Director - www.ctheworld.co.uk
"One of the services Kendlebell offer, is handling overspill calls when an office is busy or unattended. Concept Advertising and Marketing has been using the services of Kendlebell now for a number of months and also we previously used the company for a three month period last year. The service is simple to set up and works seamlessly with messages being emailed or texted as per our requirements. Al Chadda looks after the account personally and is extremely helpful and flexible if any special requests are made. The cost of the service is not an issue. I find it very cost- effective and would recommend Kendlebell to any business looking for assistance with their call handling."
Evan Morton - www.conceptadvertising.co.uk
"I would like to thank you for your help supporting our business. I am very pleased with the results so far. We have gotten business from new patients ( calls that we would have missed ) and we have also been more available for our existing patients which is always key. It was really easy to set the service up and I am pleased with the polite and professional manner in which the whole thing is being handled. It really is an invisible hand helping us to do our job effectively. Finally, thanks for your personal support in understanding the particular needs of the business and taking care of all the details with such professionalism."
Adam Jaffa Gentle - www.gdconline.co.uk
"I engaged the services of Kendlebell for a free trial period of 7 days. Al Chada courteously went through the simple procedure of setting up the diversion answering service and even offered me a few more days beyond the 7 days to try it after setting up. As an effect I spent time setting up all my communication systems to ensure my new office phone and 0800 were always answered during office hours. This involved a couple of test runs and calls to Kendlebell where Al was very helpful and knowledgeable in the different options available for having my office numbers always answered. Four days into the trial, Kendlebell took a message from a potential client, demonstrating to them that I am a professional company with a professionally answered office number. This has now resulted in a new customer for me, with the value of £6,000 for one year. "
Lisa Barwise - www.vivasystems.co.uk
"At SME Backup it is vital that we provide a very high level of service both within the product we deliver and in supporting it on a day to day basis. This involves a high level of investment in hardware and direct support services. These services are only as good as our communications. Therefore it is critical that our clients can contact us easily and quickly – answering machines, voice mail and engaged tones are not an option. We have been using the services of a virtual office for a number of years now- we switched to Kendlebell earlier this year- and have found their service to be second to none. The service they offer has been favourably commented on by clients, messages are delivered in an efficient and timely manor, allowing us to get back to clients, often within minutes, when our lines and staff are otherwise occupied when the initial call came through. I would have no hesitation in recommending Kendlebell to any company needing to ensure their communication systems are working for their business."
David Cunningham, Managing Director - www.sme-backup.co.uk
"I would like to put on record my appreciation for the services that Kendlebell provides. I have used them for the past few months and the feedback I have had from clients and colleagues is that they are professional, courteous and patient. I find their delivery of messages prompt and detailed when required to be so. I would happily recommend Kendlebell’s services to any client, colleague or friend with no qualms at all."
Margaret Ramm - www.travelcounsellors.co.uk
