"Utilising the professional services of Kendlebell has helped both in the sustainability and expansion of our business. Their friendly efficient service gives our customers and our own staff compete confidence that they are dealing with us direct. We live or die by our customer service levels, and our ability to respond accurately and quickly to enquires; and Kendlebell certainly does not fail to deliver in these aspects.
Delivering campaigns that are fully staffed up is no longer a problem. Calls are not missed, and all urgent contacts are forwarded directly.
Kendlebell have always shown willingness to go and adapt with our business, nothing is out of the question for discussion.
But above all their friendly efficient service has delivered on service price, and has enabled us to both expand and ride successfully through the crunch."
Janine - www.barriersdirect.co.uk
"I have been using the services of Kendlebell since March 2003, I have found them to be very efficient and professional and above all extremely helpful.
Unfortunately, because of the economic climate I took measures to reduce costs, one of which was switch to a cheaper answering service. This decision turned out to be the wrong decision. I received several complaints from customers for reasons ranging from not answering the telephone to generally being unhelpful. At one time I had customers chasing up orders of which I knew nothing about. I have no doubt this cost cutting exercise actually resulted in the business losing valuable sales."
This goes to prove the old adage 'you get what you pay for'.
Tim Waterman - www.leathermasterbymail.co.uk/
"I thought that "down-sizing" the business would cause me problems. However, due to the professionalism and efficiency of the Kendlebell team the transition has been relatively easy and our clients have been unaware of my turmoil. I cannot think of one thing I would change about the service."
Sue Cooper - www.oregentraining.com/
"The team have gone out of their way to understand my business and just seem to know what's urgent and what isn't. I can't thank them enough and can't imagine how I would run my business now without them."
Angela Rhodes - www.crispinrhodes.co.uk/index.asp
"They all have an excellent sense of judging urgency of calls, which leaves me time to develop the business. Cost-effective service...couldn't be improved!!!"
Jane Lambert - www.ecgtraining.co.uk/
"We have adopted an efficient business model which allows us to concentrate on our core business - quality legal advice. To do this we make the most of outsourcing administrative functions, one such function is our telephony. Kendlebell are our outsourced reception and telephony company of choice simply because the they provide a flexible, efficient and professional service as standard."
David Curd Director - www.jameslegal.co.uk
"Having been recommended to use Kendlebell we have found the quality of their service to be second to none. As a company specialising in the provision of outsourced services ourselves the use of Kendlebell was a natural choice, and I am please to say fit."
Tony Bowler,Technical Director - www.netscribe-ltd.com
"Our business operates in a high pressure professional market, as such our communications with our professional clients must be of the highest quality. Having considered many others Kendlebell where chosen to provide our telephony services. I am pleased to say their service compliments our requirements by providing call handling which is both efficient and professional."
Nick Miller, Managing Director - www.wigster.com
"Sorry for the delay in responding, glad to hear that the business expansion is going well,. I must say that although you’ve had all the disruption of moving I didn’t notice any drop in the level of service. As I said we must talk about the Portugal operation as I have no hesitation in putting this into your teams capable hands. Although I’ve never met any of you it is like talking to old friends and the professionalism and politeness shown towards my clients is always gratifying. In fact when they visit the office they are shocked to see that you aren’t there. All I can say is that Carlsberg don’t do office answering services……but if they did….? It would be something like this!!!!
Thanks for all your help over the past 5 years
A very happy customer from Essex"
"I just wanted to give you a big pat on the back and a huge thank you for the service you’ve provided so far. The time and effort it’s saved us is well worth the money we’re paying and we’ll definitely be using you for the foreseeable future. Well done to you and your team!!"
Kim Bennett - www.easywaybucks.co.uk
"Kendlebell have been taking my calls for some 4 years now and they have been faultless. The service they have given me is so much more than just a telephone answering service. They take all my calls, book in my clients taking all their details, wiping their troubled brows when needed, and even calling them back if required. "
Rob Groves - http://www.robgroves.co.uk
"I am a huge fan of Kendlebell having wasted a lot of time with other phone answering companies in the past that offer an incredibly impersonal service. Kendlebell have revolutionised the way I do business by giving me more time and being able to trust them implicitly."
Jim Peacock - www.thebestof.co.uk/local/luton
“Jet and his team manage two inbound lines for me, and are nothing but professional - yet at the same time friendly and personable. The team also work with a number of my clients, and I am only aware of highly positive comments”
Neil Chambers - www.nscfreightservicesltd.co.uk
"We have just had a meeting about Kendlebell to review the service and are all agreed that you add enormous value. We are very happy with how it is working out."
Tom Auld - www.saabgroup.com/
"The response has been very favourable from clients, service providers and colleagues overseas alike, so thank you and congratulations to your team! You offer a very good service."
Phil Melling - www.kmatextiles.co.uk/
"I just have to say that I have been extremely impressed with your service, and I want to thank you for the professionalism and care with which every one of your team have dealt with all of my calls."
Tamra Booth - www.vivemagazine.com
"Just a short note of praise for your excellent telephone answering service (once again). I really am impressed the way you latch on to somebody else's business and speak on the phone as if you've worked there for years!
My customers were all kept happy, and thanks to the e-mails you constantly sent me whilst on holiday, I was able to keep everyone looked after! Please convey my thanks to your team, I'll recommend you wherever I can."
Oliver F Barber, Managing Director - Jerrards & Readycrate
“Since I linked up with Kendlebell, my business has come forward in leaps and bounds. My potential Clients are having their calls answered by a professional, friendly, knowledgeable and 'real' person - EVERY time they call in. I don't miss any calls and I am alerted if enquiries are urgent.
Kendlebell has helped me to build my business on an even keel. I have never looked back.”
Carolyn Park Director - www.ctheworld.co.uk
"One of the services Kendlebell offer, is handling overspill calls when an office is busy or unattended. Concept Advertising and Marketing has been using the services of Kendlebell now for a number of months and also we previously used the company for a three month period last year. The service is simple to set up and works seamlessly with messages being emailed or texted as per our requirements. "
Evan Morton - www.conceptadvertising.co.uk
"I would like to thank you for your help supporting our business. I am very pleased with the results so far. We have gotten business from new patients ( calls that we would have missed ) and we have also been more available for our existing patients which is always key. It was really easy to set the service up and I am pleased with the polite and professional manner in which the whole thing is being handled. It really is an invisible hand helping us to do our job effectively. Finally, thanks for your personal support in understanding the particular needs of the business and taking care of all the details with such professionalism."
Lisa Barwise - www.vivasystems.co.uk
"At SME Backup it is vital that we provide a very high level of service both within the product we deliver and in supporting it on a day to day basis. This involves a high level of investment in hardware and direct support services. These services are only as good as our communications. Therefore it is critical that our clients can contact us easily and quickly – answering machines, voice mail and engaged tones are not an option. We have been using the services of a virtual office for a number of years now- we switched to Kendlebell earlier this year- and have found their service to be second to none. The service they offer has been favourably commented on by clients, messages are delivered in an efficient and timely manor, allowing us to get back to clients, often within minutes, when our lines and staff are otherwise occupied when the initial call came through. I would have no hesitation in recommending Kendlebell to any company needing to ensure their communication systems are working for their business."
David Cunningham, Managing Director - www.sme-backup.co.uk
"I would like to put on record my appreciation for the services that Kendlebell provides. I have used them for the past few months and the feedback I have had from clients and colleagues is that they are professional, courteous and patient. I find their delivery of messages prompt and detailed when required to be so. I would happily recommend Kendlebell’s services to any client, colleague or friend with no qualms at all."
Margaret Ramm - www.travelcounsellors.co.uk